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E-Business testing: user perceptions and performance issues

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2 Author(s)
Rudolf, A. ; IBM Global Services, Vienna, Austria ; Pirker, R.

Customer expectations are very high in e-business. Above all when they make first contact with your organization. The first impression is key, the user interface, the performance the right response, right away. Get ready for interfacing with your customers at first click or call-you only have one chance to attract each customer with good usability and fast, reliable responses. One click, one chance, period. In e-business it is essential to set high standards for the customer perceived usability, reliability and performance of your solution. With e-business solutions you can win with an innovative, high quality solution but just as quickly loose again if your system breaks down, has complex user interfaces or long response times frustrated customers cancel their transactions, dragging down further the performance of your e-business solution. We will define the critical success factors and measurements that enable you to determine the quality of your e-business testing and we will also take a look at the security issues affecting e-business testing

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Quality Software, 2000. Proceedings. First Asia-Pacific Conference on

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