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Quality improvement-the Six Sigma way

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2 Author(s)
Murugappan, M. ; Tata Consultancy Services, Hyderabad, India ; Keeni, Gargi

Six Sigma provides an effective mechanism to focus on customer requirements, through the improvement of process quality. In the Global Engineering Development Center of Tata Consultancy Services (TCS-GEDC) at Chennai, India, Six Sigma projects are being carried out with the objective of improving on-time delivery, product quality and in-process quality. This paper describes the application of the Six Sigma methodology, comprising the five phases Define, Measure, Analyze, Improve and Control, by taking the example of a project, and demonstrates the benefits attained

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Quality Software, 2000. Proceedings. First Asia-Pacific Conference on

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