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Unifying conversational multimedia interfaces for accessing network services across communication devices

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8 Author(s)
Di Fabbrizio, G. ; AT&T Labs.-Res., Florham Park, NJ, USA ; Narayanan, S. ; Ruscitti, P. ; Kamm, C.
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This paper investigates architecture and interface design issues in engineering conversational multimedia interfaces for accessing network-based services. In particular, we focus on the problem of providing conversation-capable multimodal, multimedia services that can be accessed from a variety of communication devices and environments (telephones, PDAs, desktops etc) with a “consistent” user experience. The goals are two-fold: (i) provisioning a standards-compliant architecture and (ii) designing interfaces that are adaptive to the access device characteristics. We use a directory assistance application that can be accessed from a telephone, kiosk, desktop or a PDA to illustrate architecture and interface design issues

Published in:

Multimedia and Expo, 2000. ICME 2000. 2000 IEEE International Conference on  (Volume:2 )

Date of Conference:

2000