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Five steps to unlocking a Web site's potential

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1 Author(s)
Israelski, E. ; Human Factors Inf., USA

Companies such as Amazon.com and Dell Computers have experienced financial success in e-commerce by studying their users' human factors. Implementing a five-step process in developing their sites helped these companies ensure customer satisfaction: determine the functional level; determine the task flow level; design the high-level architecture; test the detailed design; and measure user satisfaction

Published in:

IT Professional  (Volume:2 ,  Issue: 4 )