By Topic

Integrated management architecture for IP-based networks

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$33 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

2 Author(s)
Rayes, A. ; Cisco Syst., USA ; Sage, K.

IP telephony will bring about a dramatic change in the way IP services are planned, provisioned, managed, and billed. In order to build and retain a strong customer base for these new services, service providers need to meet, if not exceed, the customer expectations set by today's traditional voice services. Acceptance of IP telephony will depend on the quality and efficiency with which service providers offer, deliver, and manage IP services. Installation, configuration, and activation must be rapid and error-free. Furthermore, customers will want direct control over the reconfiguration of services and real-time visibility into the impact change has on their operating costs. Once the service is activated, customers will want the provider to guarantee service quality as defined by industry standards. Corporate customers in particular will need to be assured that the provider is proactively monitoring performance to avoid problems and providing them visibility into the performance data collected. This article discusses an integrated management support system for IP-based networks illustrating the functions needed to support the unique challenges of managing VoIP services. An example of a service management system is also described.

Published in:

Communications Magazine, IEEE  (Volume:38 ,  Issue: 4 )