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Toil and trouble [systems approach to management]

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1 Author(s)

This is the seventh article in a series which has used characters from the plays of William Shakespeare to illustrate the systems approach to management, a methodology derived from the author's practical experience in applying the techniques espoused by W. Edwards Deming. The main elements of the system are: a management philosophy; education of the workforce; a system of measuring processes; determination of the causes of variation; identification and involvement of customers; and a structured quality organisation. This article summarises all elements of the system and shows how they must be applied in an organised manner.

Published in:

Engineering Management Journal  (Volume:9 ,  Issue: 6 )