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A groupware tool to support participatory business process reengineering

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3 Author(s)
E. Z. Mouro ; Inst. Mil. de Engenharia, Rio de Janeiro, Brazil ; M. R. S. Borges ; C. R. Garcez

Companies normally hire external consultants to carry our their business process re-engineering. While this can be simple and low-cost, most reengineering projects with this approach have failed. A low level of workers' involvement with a consequent resistance to changes, and a continuous dependency on external consultants are the main drawbacks. We developed a tool based on an alternative approach to BPR, where company workers play an active and important role in re-design of the organization's processes in a cooperative style. The paper describes a CSCW tool for the third phase of the PAWS method that is responsible for increasing the alternatives and decides on a solution to the improvement of a business process

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String Processing and Information Retrieval Symposium, 1999 and International Workshop on Groupware

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