Referenced Items are not available for this document.
Companies normally hire external consultants to carry our their business process re-engineering. While this can be simple and low-cost, most reengineering projects with this approach have failed. A low level of workers' involvement with a consequent resistance to changes, and a continuous dependency on external consultants are the main drawbacks. We developed a tool based on an alternative approach to BPR, where company workers play an active and important role in re-design of the organization's processes in a cooperative style. The paper describes a CSCW tool for the third phase of the PAWS method that is responsible for increasing the alternatives and decides on a solution to the improvement of a business process
Published in:
String Processing and Information Retrieval Symposium, 1999 and International Workshop on Groupware
Date of Conference: 1999
- Page(s):
- 314 - 321
- Meeting Date :
- 22 Sep 1999-24 Sep 1999
- Print ISBN:
- 0-7695-0268-7
- INSPEC Accession Number:
- 6397347
- Conference Location :
- Cancun
- Digital Object Identifier :
- 10.1109/SPIRE.1999.796609
- Product Type:
- Conference Publications
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