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Client-centered strategies for E-commerce success

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1 Author(s)
Wing Lam ; Int. Comput. Ltd., UK

An increasing number of businesses are undertaking e-commerce projects, some for the first time. Few would argue that effective management is critical to success in this lucrative market. But a successful business does more than simply deliver a product on budget and on time: it also delivers customer satisfaction. During the five years that our software solutions company has been in business, my colleagues and I have found that building client relationships is at least as important as innovation and technology to remaining competitive as an e-commerce developer. Repeat business now accounts for more than 60 percent of our projects. We believe that the key lessons we've learned can help you build successful client relationships

Published in:

IT Professional  (Volume:1 ,  Issue: 5 )

Date of Publication:

Sep/Oct 1999

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