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Supplier quality improvement-the key to long-term quality relationships

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2 Author(s)
Walker, J. ; Bell Commun. Res., Piscataway, NJ, USA ; Hon, S.E., III

A vital and large part of maintaining high national telecommunications standards is the success of telecommunications suppliers in providing quality products and services for the nation's telecommunications network. A supplier quality improvement program has been developed to address this objective. The program stresses long-term relationships between the telephone companies and their suppliers with an emphasis on customer-supplier teamwork. The goal of this teamwork is the evolution of suppliers who consistently bring quality products and services to the network and who continually strive to improve their operations. The responsibilities of both customers and suppliers is the initiation and implementation of a supplier quality improvement program are described

Published in:

Selected Areas in Communications, IEEE Journal on  (Volume:6 ,  Issue: 8 )

Date of Publication:

Oct 1988

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