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Reinventing GTE with information technology

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5 Author(s)
Brandau, B. ; Dept. of Software Syst. Infrastructure, GTE Labs. Inc., Waltham, MA, USA ; Confrey, T. ; D'Silva, A. ; Matheus, C.J.
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In response to shifting business demands, evolving information technologies play a key role in first reengineering and then reinventing GTE (telecommunications company). To illustrate the growing impact of IT within GTE, we chronicle the evolution of GTE's Network Management System (NMS). Although we focus primarily on the NMS, we broadly identify three major phases in the application of IT within GTE: the initial, reengineering, and reinvention phases. Each phase exemplifies the larger forces at play, both from a business and an IT perspective. During the initial phase, IT served a business support function within GTE, meeting day-to-day needs but not significantly affecting the business as a whole. Next, IT enabled the reengineering of many of our core business processes. Finally, IT has allowed us to make significant steps in reinventing our telecommunications business

Published in:

Computer  (Volume:32 ,  Issue: 3 )