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Development and evaluation of a model of human performance in a large-scale system

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2 Author(s)
Zinser, K. ; Brown, Boverie & Cie, Heidelberg, West Germany ; Henneman, R.L.

Human performance in monitoring and controlling a large-scale system, such as a communication network, is considered. A model of performance in monitoring and controlling a simulated large-scale system is proposed that explicitly incorporates three types of knowledge: system, contextual, and task knowledge. The first two types are represented by a set of rules. The model is further characterized by a fuzzy role prioritization scheme. The model compares favorably to human performance in an experimental validation

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Systems, Man and Cybernetics, IEEE Transactions on  (Volume:18 ,  Issue: 3 )