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User evaluation of information systems: by system typology

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2 Author(s)
Jiang, J.J. ; Dept. of Comput. Inf. Syst., Louisiana Tech. Univ., Ruston, LA, USA ; Klein, G.

The evaluation of information systems is often conducted using performance measures developed by the system designers. Still, other categories of measures exist, including those that match the system to the desires of the user, the climate of the organization, and the decision quality. This study looks at the importance to the user of different evaluation categories for three system types. Findings indicate that users value decision quality characteristics for systems intended to support the decision process, but otherwise lean toward using performance measures. These results argue in favour of user evaluation for certain system types

Published in:

Systems, Man and Cybernetics, Part A: Systems and Humans, IEEE Transactions on  (Volume:29 ,  Issue: 1 )