Enhancing call-detail reporting using multimedia technologies

Two features have motivated the Web's growth: timely information; and information not previously available everywhere. The most common complaint about older application systems is their isolation, they are not easily accessible to others. This calls for integrating the Web, a distribution mechanism, with the application system, providing timely information. The maintenance costs of both hardware and software are comparable with the older systems. Superior information technology solutions can help us obtain such desirable results. One such solution is a call-detail application, not previously available to users through the Web having multimedia capabilities. The Advanced Telecommunications Institute (ATI) designed and implemented the call-detail reporting application, which can be directly accessed at the end-user's desktop using a Web browser. We discuss the project-enhancing call-detail reporting using multimedia technologies.