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Internet-based maintenance support for customers and manufacturers

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3 Author(s)
Rodder, H. ; Werum GmbH, Lindeburg, Germany ; Kieckhofel, O. ; Manzke, S.

Service is a real challenge for manufacturers selling worldwide and the expectations of the customers are high. Teleservice-the remote support of maintenance operations based on information technology-enables the manufacturers to meet both customer requirements and personal interests, such as reduction of costs. This article introduces diMas (distributed Maintenance system), an Internet-based system used by manufacturers to provide maintenance-related information to their own service technicians and their customers

Published in:

Industrial Electronics Society, 1998. IECON '98. Proceedings of the 24th Annual Conference of the IEEE  (Volume:4 )

Date of Conference:

31 Aug-4 Sep 1998