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QUEST (QUeueing Event Simulation Tool) is a 3D, physically-based simulation tool used to analyze industrial and service-related environments. QUEST is a hybrid discrete event simulation tool, which enables both object-oriented as well as simulation language approaches to modeling. With this powerful feature, QUEST not only takes advantage of the ease-of-use and rapid model developing capabilities of object-oriented modeling but also provides the depth and extendibility of language-based behavior modeling. This presentation will first discuss QUEST's approach to model building, system analysis, and its output capabilities. It will conclude with the ever-expanding role of integration, customization and visualization in the discrete event market and how QUEST addresses these concepts.