Global monitoring of dynamic information systems a case study in the international supply chain

Global information systems are becoming more complex and dynamic everyday: huge amounts of data and messages through those systems show dynamically changing traffic patterns. Because of this, diagnosing when sub-systems are not working properly is difficult. System failures or errors in information exchange protocols sometimes happen and interrupt the correct working of the system. International supply chain systems, for example, need smooth running when performing information exchange tasks between sub-systems but, in practice, show various types of information security breaches. So, finding a solution to diagnose and discover failure spots in the dynamic global system is highly required. This challenge is taken up in this paper. Based on an example prototype of the new European supply chain information system (Data Pipeline) and the required global monitoring process, we tested feasibility and effectiveness of real-time detection of system failures, the results of which are described in this paper.