By Topic

How to avoid the transitional ax in indirect bad news messages

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

1 Author(s)
Wiseman, T.L. ; Dept. of Humanities & Social Sci., Southern Coll. of Technol., Marietta, GA, USA

Professional communicators and managers can soften the tone of bad news messages by avoiding transitional axes, which are words and phrases that sever one section of the message from the next section. These words destroy any potential for goodwill between the sender and receiver of the message. The sender can avoid transitional axes in at least three ways: by using verbally keyed transitions such as repeated words, synonyms, specific naming, abbreviations, or generic nouns; by using cognitively keyed transitions that employ word and thought association to create implied connections; and by using traditional connectors such as conjunctions and conjunctive adverbs. Each of these techniques avoids use of the transitional ax and facilitates the exchange of bad news

Published in:

Professional Communication, IEEE Transactions on  (Volume:34 ,  Issue: 1 )