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Dynamic Capacity Planning and Location of Hierarchical Service Networks Under Service Level Constraints

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3 Author(s)
Pehlivan, C. ; Center for Biomed. & Healthcare Eng., Ecole Nat. Super. des Mines, St. Étienne, France ; Augusto, V. ; Xiaolan Xie

This paper addresses the problem of joint facility location and capacity planning of hierarchical service networks in order to determine when and where to open/close service units, their capacity and the demand-to-facility allocation. We propose a new hierarchical service network model in which both the facilities and customers have nested hierarchies, i.e., a higher level facility provides all services provided by a lower level facility and a customer requiring a certain level of service will additionally require lower level services. Poisson customer arrivals and random service times are assumed. Each service unit is modeled as an Erlang-loss system and its service level, defined as its customer acceptance probability, is given by the so-called Erlang-loss function. A nonlinear programming model is proposed to minimize the total cost, while keeping the service level of all service units above some given level. Different linearization models of the Erlang-loss function and their properties are proposed. Linearization transforms the nonlinear model into compact mixed integer programs solvable to optimality with standard solvers. Application to a real-life perinatal network is then presented.

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Automation Science and Engineering, IEEE Transactions on  (Volume:11 ,  Issue: 3 )