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The one bad listening habit

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1 Author(s)
J. Campbell Connelly ; IBM Federal Systems Div., Owego, NY, USA

Failure as a listener can often be attributed to mind wandering. Nine common contributing factors are identified. Counter-measures depend on a positive approach: keeping an open mind, listening for ideas, resisting distractions, and controlling emotional reactions.

Published in:

IEEE Transactions on Professional Communication  (Volume:PC-21 ,  Issue: 2 )