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An exception reporting information system for ill-structured decision problems

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3 Author(s)
Ali R. Montazemi ; Fac. of Bus., McMaster Univ., Hamilton, Ont., Canada ; David W. Conrath ; Chris A. Higgins

Quality control and cognitive mapping methods are combined to reduce the deficiencies of current techniques for designing exception-reporting systems for ill-structured decision problems. The approach is tested using ten managers faced with the need of evaluating the performance of their subordinates. The results are very encouraging: the information system detected over 97% of the exceptions and in no case identified expected performance as requiring attention.

Published in:

IEEE Transactions on Systems, Man, and Cybernetics  (Volume:17 ,  Issue: 5 )