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1 Author(s)
Odescalchi, E.K. ; IBM Corp., Poughkeepsie, NY, USA

A discussion is presented of test conducted at the IBM Human Factors Laboratory in Kingston, New York, to compare the productivity of people using computer-manual, task oriented vs. product-oriented information. The failure rate was 310% higher with the product-oriented information. The conservatively calculated overall productivity gain attained by task-oriented information was 41%.

Published in:

Professional Communication, IEEE Transactions on  (Volume:PC-29 ,  Issue: 4 )