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Conducting intelligent business dialog

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1 Author(s)
Hulbert, Jack E. ; School of Business Education and Administrative Services, North Carolina Agricultural and Technical State University, Greensboro, NC 27411

Purposeful dialog is a fundamental management responsibility. The author defines the purpose of dialog as discussing problems and their solutions, and he offers ideas about the structure of intelligent dialog: defining the problem, gathering and interpreting facts, considering alternatives, and reaching decisions. Often reaching decisions depends not so much on our ability to change others' opinions as it does on our willingness to change our own. Effective dialog requires the ability to disagree without being disagreeable.

Published in:

Professional Communication, IEEE Transactions on  (Volume:PC-24 ,  Issue: 3 )