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Evaluate user documentation before you buy the software

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1 Author(s)
Sandra Pakin ; Sandra Pakin & Associates Inc., Chicago, IL, USA

Effective user documentation is legible, well illustrated, clearly indexed and written with the user's needs in mind. Evaluating software documentation before buying helps determine the true cost of installation. This evaluation should cover both communicative and technical quality.

Published in:

IEEE Transactions on Professional Communication  (Volume:PC-24 ,  Issue: 2 )