Scheduled System Maintenance:
On Monday, April 27th, IEEE Xplore will undergo scheduled maintenance from 1:00 PM - 3:00 PM ET (17:00 - 19:00 UTC). No interruption in service is anticipated.
By Topic

Using Social Analytics for Studying Work-Networks: A Novel, Initial Approach

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

5 Author(s)
de Paula, R.A. ; Service Syst. Group, IBM Res. - Brazil, São Paulo, Brazil ; Appel, A.P. ; Pinhanez, C.S. ; Cavalcante, V.F.
more authors

This paper contributes to the emerging field of social-analytics in computer-supported cooperative work by introducing a novel methodology for investigating the "work-networks" that emerge from everyday interactions among workers, artifacts, and organizational structures. Particularly, it presents and discusses an early implementation of this methodology in the context of a large, global IT service delivery organization. It analyzes the pattern of work interactions that emerge from the mining of common use of internal social media systems, log data of service delivery management systems, and organizational structures. Such analyses enabled us to unearth potential deficiencies in the ways in which the organization make use of collaborative systems, share and spread knowledge among its workers.

Published in:

Collaborative Systems (SBSC), 2012 Brazilian Symposium on

Date of Conference:

15-18 Oct. 2012