Skip to Main Content
This paper investigates whether Enterprise Ontology is instrumental in modelling global IT Service Management processes to enable the quantitative minimization of their ecological impact. These processes can become extremely complex, especially in global operational environments. This complexity is due to several factors, such as the numbers of involved organizations, people and different working procedures, but also of deliverables and tasks that are within scope. Additionally, a high pace of change can also add to the challenge of managing IT Service Management processes. As ecology and sustainability are becoming more and more important, Green IT Service Management which aim it is to minimize the ecological impact of IT Service Management, is introduced. For this purpose, it is necessary to apply process models that describe the operational reality accurately, but that also enable quantification and minimization of the related ecological impact. In this context, the question is examined if Enterprise Ontology makes it possible to design the enterprise architecture as well as the related processes that satisfy these criteria.