Cart (Loading....) | Create Account
Close category search window
 

Using the fuzzy analytic hierarchy process to the balanced scorecard: A case study for the elementary and secondary schools' information department of south Taiwan

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

1 Author(s)
Yi-Hui Liang ; Dept. of Inf. Manage., I-shou Univ., Kaohsiung, Taiwan

The purpose of this study is to establish balanced scorecard (BSC) in performance measurement of elementary and secondary schools' MIS Department. We take a broader definition of elementary and secondary schools' MIS Department as “an assembly which brings forth some specific functional activities to fulfill the task of MIS.” BSC used as a measurement tool to assess study subjects, according to its strategy and goal formed by its assignment property, can be divided into four dimensions: finance, customer, inter process, learning and growth, which can provide us with a timely, efficient, flexible, simple, accurate, and highly overall reliable measurement tool. In order to extract the knowledge and experience from related experts to pick out important evaluation criteria and opinion, this study combines fuzzy theory and the analytical hierarchy process (AHP) to calculate the weights. After completing weighted calculation of every dimension and indicator, the BSC model is thus established. The findings of this study show that the indicator weightings between and among all the levels are not the same, rather there exists certain amount of differences. The degrees of attention drawing in order of importance among all dimensions are customer, financial, internal process and learning and growth dimension. After comprehensively analyzing indictors of performance measurement included in every level, the highly valued top five indictors are, when conducting dimension performance measurement in elementary and secondary schools' MIS Department, “Rationalize software and hardware and maintenance expenses,” “Budget satisfy and control,” “Quick response and handling,” “Improve service quality,” and “High effective information system”.

Published in:

Machine Learning and Cybernetics (ICMLC), 2012 International Conference on  (Volume:4 )

Date of Conference:

15-17 July 2012

Need Help?


IEEE Advancing Technology for Humanity About IEEE Xplore | Contact | Help | Terms of Use | Nondiscrimination Policy | Site Map | Privacy & Opting Out of Cookies

A not-for-profit organization, IEEE is the world's largest professional association for the advancement of technology.
© Copyright 2014 IEEE - All rights reserved. Use of this web site signifies your agreement to the terms and conditions.