By Topic

Enterprise transformation: The IBM journey to Value Services

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $31
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

6 Author(s)

By 1993, the operations of IBM had become inefficient and inflexible with respect to a fast-changing external market. This paper outlines the enterprise transformation undertaken by IBM since 1993 to transform its business processes through simplification, better integration across the company, and innovative approaches and technology. We also introduce the concept of Value Services, defined by IBM as a group of functional units, processes, and initiatives dedicated to working collaboratively to achieve business transformation and to improve productivity (a measure of efficiency of production) and effectiveness (client and business partner value). Value Services comprise three key elements. Shared Services are globally integrated organizational/functional units providing support services (e.g., human resources, finance, and information technology) to all of IBM worldwide. Globally Integrated Support Processes are focused on improving end-to-end efficiency and effectiveness of processes performed across more than one organizational function or Business Unit. Integrated Operating Model Initiatives target similarities in all worldwide processes, skills, and assets to improve integration, productivity, and globalization. Between 2005 and 2010, the Value Services collectively delivered more than $6 billion in productivity, with an additional $8 billion targeted by 2015. Finally, we outline the management system that has underpinned successful achievement of these benefits.

Note: The Institute of Electrical and Electronics Engineers, Incorporated is distributing this Article with permission of the International Business Machines Corporation (IBM) who is the exclusive owner. The recipient of this Article may not assign, sublicense, lease, rent or otherwise transfer, reproduce, prepare derivative works, publicly display or perform, or distribute the Article.  

Published in:

IBM Journal of Research and Development  (Volume:56 ,  Issue: 6 )