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The impact of privacy concern on users' usage intention of mobile payment

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2 Author(s)
Yijun Huang ; Sch. of Econ. & Manage., Beijing Univ. of Posts & Telecommun., Beijing, China ; Wenwen Liu

As mobile payment will get and use personal information of users to complete the payment process, which may generate the problems of users' privacy information stolen, leaked, improperly used, bringing about users' concern on personal information privacy. This paper uses structural equation model to analyze the impact of privacy concern on users' intention to use mobile payment. The results show that privacy concern has significant effects on perceived risk and trust, and indirectly affects the usage intention through the trust. Mobile payment service providers should take effective measures to alleviate users' privacy concern in order to reduce their risk perception and enhance their trust, and eventually improving users' usage intention and adoption behavior of mobile payment.

Published in:

Information Management, Innovation Management and Industrial Engineering (ICIII), 2012 International Conference on  (Volume:3 )

Date of Conference:

20-21 Oct. 2012