Modelling and Simulation of Quality Management in Higher Education: A System Dynamics Approach

This paper focuses on the quality management of newer higher educational institutions through ABET criterion. The method used in this research is model-based simulation to support the decision making. Standard methodology adopted in System Dynamics (SD) is used for modelling and simulation. The simulation results have indicated that the optimum time based strategy would be to adopt 30% increase per year in facilities and concentrate on 40% increase in all the rest of the factors as defined by ABET criterion. The implications of the study is to have a holistic approach towards quality enhancement and adopt a moderate increase in infrastructure and facilities but focus on continuous improvement of other factors of quality. As higher education is one of the services listed in General Agreement on Trade in Services (GATS), the strategy for quality improvement suggested through this research would be of significant use for the institutions trying to enter into globalized market.