Cart (Loading....) | Create Account
Close category search window
 

Modelling SLAs Check Points along Multiple Service Chains

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

2 Author(s)
Longo, A. ; Dept. of Eng. for Innovation, Univ. of Salento, Lecce, Italy ; Bochicchio, M.

IT Service Management deals with the management of service quality, defines SLAs within contracts between providers and clients, and how to manage them from a process perspective. If these definitions are applied to complex scenarios with multiple services, often combined to offer a final one, new issues and aspects are put on the light. The paper introduces the concept of checkpoints to measure and control multiple contracts dependencies in SLAs based on real world scenarios. The approach is verified by a case study.

Published in:

Database and Expert Systems Applications (DEXA), 2012 23rd International Workshop on

Date of Conference:

3-7 Sept. 2012

Need Help?


IEEE Advancing Technology for Humanity About IEEE Xplore | Contact | Help | Terms of Use | Nondiscrimination Policy | Site Map | Privacy & Opting Out of Cookies

A not-for-profit organization, IEEE is the world's largest professional association for the advancement of technology.
© Copyright 2014 IEEE - All rights reserved. Use of this web site signifies your agreement to the terms and conditions.