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Businesses and enterprises depend more than ever on IT service systems. Business processes are vulnerable to disruptions caused by failures in IT systems. Business Continuity Management addresses this problem and tries to identify and determine strategies and responses to overcome or mitigate possible business disruptions. In this paper we introduce a novel Business Continuity Model for IT systems and a Statistical Process Control based approach to perform an automated Business Impact Analysis.
Date of Conference: 18-20 July 2012