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Proposal for business process modelling and development in condition of complex telecommunication market

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2 Author(s)
Musa, K. ; Service Manage. & Customer Oper. Dept., HT d.d., Zagreb, Croatia ; Markulin, D.

In condition of complex and competitive telecommunication market time reaction of Telecommunication Operator in case of implementation new telecommunication service is very important. Another situation when fast reaction of Telecommunication Operator is very important is satisfaction of Regulator's requests. These requests are mainly demanding and with the short deadline. Business processes in these situations are playing one of the key roles. Most of these processes are complex and it is very important to model these processes on optimal and easy applicable way. In this paper kind of business process modelling suitable for complex business processes are introduced. Model is consisted of more modules which contain activities for realising of certain configuration in telecommunication network. Modules have to be designed on optimal way so that implementation of new processes and change of the existing ones is easy. Syntax of UML activity diagram is used for modelling. Diagram is suitable for modelling of system support and human behaviour. It gives visual picture of business support which is acceptable for all participants in business process and system support design.

Published in:

MIPRO, 2012 Proceedings of the 35th International Convention

Date of Conference:

21-25 May 2012