Collaborative Process Management for the Networked Enterprise: A Case Study

The ability to quickly identify and rapidly apply effective business practices makes the difference between companies that manage to remain competitive even in crisis situations and companies that suffer from short-term market changes. To seize the opportunity to adapt their business practices according to emerging organizational forms (Extended Enterprise, Virtual Enterprise) and to improve the workspace of knowledge workers who are central to an organization's success, however, companies are required to face several challenges. This paper presents a case study to support the activities of knowledge workers, increasing their productivity and their ability to find the information they need, and enabling collaboration with colleagues without changing their habits. The paper presents a set of design patterns useful in resolving emerging organizational issues. Also it briefly describes a software prototype that enables companies to introduce the business patterns in the networked workplace, integrating existing information management tools in an overall Enterprise 2.0 environment.