By Topic

Knowledge Management and Innovation Performance in Australian Service Sector Organizations

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$33 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

2 Author(s)
Marianne Gloet ; WadeMatheson, Melbourne, VIC, Australia ; Danny Samson

This study establishes links between knowledge management (KM) and innovation performance (IP) in Australian service sector organizations. Critical success factors in KM practice that lead to IP followed an analysis of six case studies of service-based organizations and a survey of service organizations. A model of KM practices was developed and validated. Statistical analysis tested individual and combined relationships between the KM model and IP, which subsequently revealed specific KM practices that positively affected IP. Several KM practices predict positive outcomes in IP and therefore, managers can improve their KM practices for greater outcomes in IP.

Published in:

System Science (HICSS), 2012 45th Hawaii International Conference on

Date of Conference:

4-7 Jan. 2012