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This paper examines a system driven government process and articulates how this system can be transformed into a consumer driven process through the use of Health Information Technology (Health IT). In order to achieve this, expert interviews were conducted with stakeholders familiar with the process, followed by a convening meeting to review status and directions. The findings identified a range of Health IT uses that would facilitate enhanced consumer access and active benefit and health management.
Date of Conference: 4-7 Jan. 2012