By Topic

Acquiring professional skills: Virtual facilitator as model for team communication

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

4 Author(s)

This paper aims to explore some of the professional skills engineering students require, namely leadership, communication, and teamwork. An important tool that may aid in developing those skills is facilitation, a process that encourages information sharing and clear communication, which provides more opportunities for team members to better collaborate. A virtual facilitator was developed to aid in online communication. It provides prompts and interventions designed by using Chris Argyris's Model II communication techniques to guide the user to communicate in more open ways. This quasi-experimental study explores whether students exposed to virtual facilitator software are more likely to model communication techniques displayed by the virtual facilitator. Teams of students worked online on a time-sensitive project. The virtual facilitator intervened in the conversations of teams in a treatment group, while it remained idle in the Control group. Pre-tests and post-tests were administered to measure whether exposure to the virtual facilitator increased students' capacity to enact interventions. Based on Albert Bandura's observational learning theory, researchers expected that students exposed to the virtual facilitator would report the use of more facilitative behaviors.

Published in:

Frontiers in Education Conference (FIE), 2011

Date of Conference:

12-15 Oct. 2011