By Topic

A review on multiple perspectives of IT services in Information Systems and Computer Science (A multi-disciplinary overview)

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

3 Author(s)
Nabiollahi, A. ; Fac. of Comput. Sci. & Inf. Syst., Univ. Teknol. Malaysia (UTM), Skudai, Malaysia ; Alias, R.A. ; Sahibuddin, S.

Services innovations are intensively associated with ICT innovations and adoption and diffusion of ICT. Recently, various issues and views of services have been addressed through new disciplines of services. This paper attempts to review multiple disciplines of IT services in Information Systems and Computer Science briefly. While in SSME and ITSM, the focus is mostly on planning and management of IT services, in Services Computing discipline and in service oriented domains of services such as SOA and SOI, the emphasis is on service design and operation. As we discussed in this paper, there is a call to conducting research in service-oriented technology and management for the coming decade. Also there is a rich context for researchers on services design, services development, services marketing, services delivery, services management, and services operation from behavioural, economics, technical, and organizational perspectives in computer science, information systems, e-commerce and management disciplines. For achieving any research in this area, quantitative, qualitative and experiment methods, case and field studies, and design science approaches were encouraged to be considered.

Published in:

Research and Innovation in Information Systems (ICRIIS), 2011 International Conference on

Date of Conference:

23-24 Nov. 2011