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A service management architecture component model

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5 Author(s)
Jianwen Chen ; IBM Global Service, St. Leonards, NSW, Australia ; Childress, R. ; Mcintosh, I. ; Africa, G.
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In this paper, we are proposing a four-layer enterprise architecture model for service management. The aim of the proposed architecture is to provide a framework for the automated, centralized, real-time enterprise service management solution. We developed a component model to address the functional requirements for different integrated service management functions.

Published in:

Network and Service Management (CNSM), 2011 7th International Conference on

Date of Conference:

24-28 Oct. 2011