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As more and more IT services are provided via cloud computing technologies, businesses are worried about acceptable levels of availability and performance of applications hosted in the cloud. Since services in cloud are interdependent. An infrastructure failure may cause a number of service interruptions and result in great business losses. In a word, incident management is critical in cloud environments. Traditional incident management concerns only IT performance but overlooks business performance. In this paper, an improved incident management process for cloud computing environments is proposed based on BDIM. Experimental result shows the new process improves the business performance of the cloud computing.