By Topic

Using statistical process control chart techniques to ensure quality of care in pharmacy department of a hospital

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$33 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

3 Author(s)
T. W. Chien ; Dept. of Adm., Chi Mei Med. Center, Tainan, Taiwan ; Agnes L. F. Chan ; Henry W. C. Leung

To ensure high quality pharmaceutical care in a 1200-bed teaching hospital in southern Taiwan, patient-centered performance indicators, developed based on medication-use indicators, and pharmacy operational indicators were routinely monitored using sequential detection analysis of control charts. A sequential control chart approach was proposed to automatically inspect the outliers at the last time point and email each responsible pharmacist their outlier control chart for discussion. Forty indicators were used to measure the quality of pharmaceutical care. Using sequential detection, the outliers of the indicators beyond threshold and trend were examined using deviation and threshold criteria. A summary report showed that there was no difference between both types of indicators, and that they both improved each year.

Published in:

Quality and Reliability (ICQR), 2011 IEEE International Conference on

Date of Conference:

14-17 Sept. 2011