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Prioritizing improvable human resources management processes based upon the process classification framework using IPA approach

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4 Author(s)
Mehrjerdi, Y.Z. ; Dept. of Ind. Eng., Univ. of Yazd, Yazd, Iran ; Owlia, M.S. ; Behmanesh, R. ; Taheri, A.M.

The development and management of human capital is an important task where it affects the performance of organization and hence the process improvements. However, it is necessary to deploy performance evaluation to prioritize improvable processes. The Process classification framework (PCF) and Importance-performance analysis (IPA) were selected as performance evaluation model, and as prioritizing model, respectively. A real world case, Esfahan Oil Refining Company (EORC) was taken for illustration of the models. Consequently, human capital management (HCM) processes were analyzed taking performance and importance dimensions into consideration; then processes with low performance and high importance were prioritized for improvement.

Published in:

Quality and Reliability (ICQR), 2011 IEEE International Conference on

Date of Conference:

14-17 Sept. 2011

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