By Topic

Research on logistics service quality management based on LSQ model

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

1 Author(s)
Lu Lin ; Sch. of Bus. Adm., Guizhou Coll. of Finance & Econ., Guiyang, China

Service plays an important role in the long-term development and strategic profit for enterprise. This paper aiming at the characteristics of service-oriented enterprises, using LSQ model research on logistics enterprises service quality management, puts forward pushing the internal customer service and customer segmentation, external customer service differentiation is the measure to improve logistics enterprises service quality.

Published in:

Communication Software and Networks (ICCSN), 2011 IEEE 3rd International Conference on

Date of Conference:

27-29 May 2011