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A respecification and extension of DeLone and McLean model of IS success in the citizen-centric e-governance

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4 Author(s)
Jafari, S.M. ; Grad. Sch. of Manage., Univ. Putra Malaysia, Serdang, Malaysia ; Ali, N.A. ; Sambasivan, M. ; Said, M.F.

Citizen-centric e-governance is an emerging approach in the case of designing and implementing the e-governance systems with the specific focus on the effectiveness. Based on this perspective, the citizens' needs and values on e-governance have to be put first to make these systems effective. This study is an attempt to explore and propose the needs and values of citizens on the e-governance systems based on the determinants of information system (IS) success in the DeLone and McLean 2003 (D&M 2003) model of IS success. After conducting a comprehensive literature review, this study proposed new determinants of e-governance success and the citizen-centric e-governance success model. This model can be considered as the respecified and extended model of D&M 2003 model of IS success in the specific context of the citizen-centric e-governance systems.

Published in:

Information Reuse and Integration (IRI), 2011 IEEE International Conference on

Date of Conference:

3-5 Aug. 2011