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Evaluation and Empirical Analysis of Logistics Service Quality Based on Dynamic Fuzzy Theory

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2 Author(s)
Zhou Zheng-song ; Sch. of Bus. Adm., Jiangsu Univ., Zhenjiang, China ; Sunyue Juan

In evaluating logistics service quality, some indicators are characterized as uncertainty and dynamics. To solve the dynamic fuzziness of LSQ, a comprehensive, dynamic and fuzzy evaluation method is proposed to measure the indicators. In this way, a customer-oriented logistics service quality system is established. A case problem is used to show the application of proposed method.

Published in:
Management and Service Science (MASS), 2011 International Conference on

Date of Conference: 12-14 Aug. 2011

Page(s):
1 - 4
Print ISBN:
978-1-4244-6579-8
INSPEC Accession Number:
12257339
Conference Location :
Wuhan
Digital Object Identifier :
10.1109/ICMSS.2011.5998767
Product Type:
Conference Publications

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