By Topic

Managing IT innovation: Recessionary service and staffing model perspectives

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

1 Author(s)
Woodside, J.M. ; KePRO, USA

Information Technology (IT) service and staffing models are increasingly being reduced in the wake of recession, which often limits focus for long-term innovation, as the remaining services and staff are focused on producing short-term requirements. Despite these cutbacks, organizations must continue to innovate and provide contributions to the set of stakeholders. This paper explores identified industry best practices for IT service and staffing models that can be utilized to ensure adequate resources are dedicated to achieving innovation. In addition, a review of the capacities and capabilities which fall under the new IT service and staffing models are developed in the form of an innovation matrix. This approach reduces IT requirements to focus on key strategic service areas, with considerations for reduced staffing needs during periods of economic downturn.

Published in:

Technology Management Conference (ITMC), 2011 IEEE International

Date of Conference:

27-30 June 2011