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Call management in the open distributed office

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3 Author(s)
Rizzo, M. ; Dept. of Comput. Sci., Malta Univ., Msida, Malta ; Utting, I.A. ; Linington, P.F.

This paper describes an agent-based model for the effective management of voice calls within an integrated computing-telephony environment. In this model, agents manage calls on behalf of users, who influence the behaviour of their agents by means of policy specifications. Call set-up then involves a negotiation process whereby agents attempt to agree upon some course of action and the agents involved can continue to exercise control over a call in progress

Published in:

Electronics & Communication Engineering Journal  (Volume:9 ,  Issue: 3 )

Date of Publication:

Jun 1997

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