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Every organization must have in its IT department a defined level of informational security as well as an administrator role for managing the system. This paper is based on defining the information security in the department for IPTV/VoIP management system of Telecom operator, the leading Telecom operator in Bosnia and Herzegovina. The paper is focused on the comparison of actual and implemented recommendations for the Information Security Management according to ITIL V3 standards in the IPTV/VoIP system of Telecom operator. Based on the conclusion drawn from the paper proposals have been made for the improvement of the management of the informational security in this department of Telecom operator. On this way, the paper will have a both specialized and scientific contribution: specialized through the presentation of recommendations to the management of Telecom operator for the improvement of the informational security in the department of the IPTV/VoIP service management, and scientific through the adjustment of the implementation of ITIL V3 Information Security Management process in the telecommunication industry which is a one of a kind research made in the department of IPTV/VoIP work management service of Telecom operator.