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Anser: an application of speech technology to the Japanese banking industry

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1 Author(s)
Nakatsu, R. ; NTT, Tokyo, Japan

A system called Anser, which combines speech recognition and synthesis to offer telephone banking services to millions of customers, is described. Anser's design, its current application in banking services and the reasons for its success are discussed. Experience with Anser is examined and potential applications are indicated.<>

Published in:

Computer  (Volume:23 ,  Issue: 8 )