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Using forecasting technique in quality function deployment to facilitate dynamic customer needs

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3 Author(s)
Liang-Tsung Lin ; Department of Industrial Engineering and Management, Hsiuping Institute of Technology, Dali, Taichung, Taiwan ; Ching-Pou Chang ; Kuen-Ho Chiang

A proposed method of using forecasting technique in quality function deployment to facilitate dynamic customer needs based on historical, present and predicted data sets is presented. With the use of the proposed method, the importance of each customer needs is monitored and analyzed and the importance of each design requirements is evaluated in order to fulfill dynamic and future customer needs. Doing so would allow companies to plan customer needs in advance, fulfill their needs and, most importantly, significantly improve customer satisfaction and enhance their competitiveness in the marketplace.

Published in:

Industrial Engineering and Engineering Management (IEEM), 2010 IEEE International Conference on

Date of Conference:

7-10 Dec. 2010