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Bridging the Gap in Computer Security Warnings: A Mental Model Approach

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4 Author(s)
Bravo-Lillo, C. ; Carnegie Mellon Univ., Pittsburgh, PA, USA ; Cranor, L.F. ; Downs, J.S. ; Komanduri, S.

Computer security warnings are intended to protect users and their computers. However, research suggests that these warnings might be largely ineffective because they're frequently ignored. The authors describe a mental model interview study designed to gain insight into how advanced and novice computer users perceive and respond to computer warnings. Developers can leverage the approaches of advanced users to design more effective warnings for novice users.

Published in:

Security & Privacy, IEEE  (Volume:9 ,  Issue: 2 )